A PROGRAM TEACHING YOU TO BECOME PROFICIENT AND KNOWLEDGEABLE IN ALL ASPECTS OF HOTEL OPERATIONS AND MANAGEMENT; ABOUT THE KEY FEATURES OF HOTELS, THE MAIN DEPARTMENTS AND THEIR RESPONSIBILITIES, AND HOW TO PROVIDE GOOD SERVICE TO CUSTOMERS.

This Program aims to train men and women to be knowledgeable and professional in the operation and management of hotels, and in hotel positions.  Hotel departments perform many operations which need trained, efficient staff to ensure guest satisfaction, and section leaders to control and guide them.  Hotels vary in size, standard and type, and cater for guests with differing demands, which requires managerial understanding and skill.  Hotels must be correctly and carefully marketed and promoted, and finances managed to avoid losses; all hotels are businesses with common functions and their prosperity and profitability requires managers with the skill and ability to ensure staff are effective, that guest needs are met, and that a quality service is provided. This Program covers all of these aspects and more