A program teaching you to become proficient and knowledgeable in all aspects of hotel operations and management; about the key features of hotels, the main departments and their responsibilities, and how to provide good service to customers.
This Program aims to train men and women to be knowledgeable and professional in the operation and management of hotels, and in hotel positions.
Hotel departments perform many operations which need trained, efficient staff to ensure guest satisfaction, and section leaders to control and guide them. Hotels vary in size, standard and type, and cater for guests with differing demands, which requires managerial understanding and skill.
Hotels must be correctly and carefully marketed and promoted, and finances managed to avoid losses; all hotels are businesses with common functions and their prosperity and profitability requires managers with the skill and ability to ensure staff are effective, that guest needs are met, and that a quality service is provided, this Program covers all of these aspects and more.
This Program is ideal for men and women of all ages and experience who are already employed in hotel, hospitality or related jobs, and who are aiming to gain promotions or new jobs within the hotel industry. It will also assist men and women who are looking to enter this important career area.
By covering a wide range of operational and managerial aspects of hotels it also provides important knowledge and understanding for advancement to managerial roles.
The course also allows focus on a range of career opportunities both within and outside of hotels, as it covers communications, human resource, financial aspects and other areas; so becoming a specialist in a particular area of hotel management is also possible too.
All countries, regions, towns, cities have hotels and hospitality businesses in place, so there are always career opportunities for trained individuals in this industry.
Hotel Operations & Management
- Module 1 – Functions and Types of Hotels
- Module 2 – Hotel Products and Markets
- Module 3 – Hotel Organisation, Management and Staff
- Module 4 – The Hotel Reception: the Front Office
- Module 5 – The Hotel Reception: other Responsibilities
- Module 6 – Hotel Bedrooms and Bathrooms
- Module 7 – Hotel Housekeeping
- Module 8 – Hotel Catering 1
- Module 9 – Hotel Catering 2
- Module 10 – Hotel Catering 3
- Module 11 – Beverages
- Module 12 – Hotel Businesses
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