Call Center Training and Operations Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Call Center Training and Operations Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
Curriculum
- 9 Sections
- 0 Lessons
- 10 Weeks
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- Module 01 : Introduction to Call Centre0
- Module 02 : Traits of a Call Centre Agent0
- Module 03 : Agent and Customer Relationship0
- Module 04 : Telephone Etiquettes0
- Module 05 : Communication Skills0
- Module 06 : Scripts and Negotiation Techniques0
- Module 07 : Managing Difficult Customers0
- Module 08 : Call Centre Metrics and Benchmarking0
- Module 09 : Call Centre Technology and Trends0
